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How we handle your account and your money

When you open an account with us, your deposits, withdrawals and personal data are protected by clear policies we've built specifically for the way Indonesia players access the…

Account verification at signupEncrypted payment processingWithdrawal checks before transfer

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Our operating terms and where we serve

pohon168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pohon168 operates according to the jurisdiction in which you access the platform. Access and eligibility depend on local law. We collect your identity, contact details and payment information at signup to verify your account and process deposits and withdrawals. Your data is stored securely and only

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used for account management, fraud prevention, and customer support. We keep records for the duration of your account and a reasonable period afterward for transaction verification. Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels, and withdrawals are verified against your registered payment
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method before funds leave our wallet.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about legal or account questions

Live chat Open the chat window in the bottom-right corner of the lobby when you're logged in. Our team responds during Indonesia business hours and can clarify any policy question about your account.

Email support Send detailed questions to our support inbox. We'll respond within 24 hours with an explanation of how a specific policy applies to your withdrawal, deposit or account access.

Account settings Go to your profile menu, select Security, and review your registered payment methods, login history and data retention preferences. You can request changes directly there.

DATA AND SECURITY DETAIL

How we protect your information and control your account

Deposit verification

When you deposit via DANA, OVO, GoPay or QRIS, our system confirms the transaction in real time. Your payment details are never stored on our servers; they're tokenized and encrypted before processing.

Withdrawal security

Every withdrawal is checked against your registered identity and payment method. If we detect a mismatch, we halt the transfer and contact you via email or live chat to verify the request before releasing funds.

Account access logs

Your account login history, device changes and IP addresses are recorded. You can view and contest any unrecognized access in your Security settings within the lobby.

Data retention

We keep your account data for the life of your account. After closure, transaction records are archived for three years for regulatory and fraud-prevention purposes, then deleted.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences in your browser settings without affecting account security.

Request your data

Contact support with a data-access request, and we'll send you a complete copy of your account information, transaction history and personal details within 14 days.

Legal and account questions answered

Yes. Go to your Wallet section in account settings and add a new DANA, OVO, GoPay or QRIS account. Your next withdrawal will be verified against the new method. Old payment details are removed once you confirm the change.

Contact our support team immediately via live chat or email. We'll review your login history, device logs and payment verification records. If the withdrawal was unauthorized, we'll halt any pending transfers and file a dispute with your payment provider.

We retain your transaction records and verification data for three years after account closure for regulatory compliance and fraud prevention. Personal details like your name and contact information are anonymized after one year.

No. Your account information is never sold or shared with unrelated companies. We share payment data only with DANA, OVO, GoPay and QRIS for processing and fraud checks. All other data stays within pohon168.

Your account is governed by the laws of the jurisdiction in which you are located. Access and eligibility depend on local law. Our terms apply where local law permits. If you're unsure, contact support with your location details.

Yes. Submit a deletion request via live chat or email. We'll close your account within 24 hours and anonymize your personal data. Transaction records are kept for three years as required by payment regulations.

Change your password immediately via the Security menu in account settings. Then contact our support team right away. We'll review your login history, disable suspicious access and help you recover any unauthorized withdrawals.

How we handle your account and your money

How to contact us about legal or account questions

How we protect your information and control your account

Deposit verification

Withdrawal security

Account access logs

Data retention

Cookie and tracking

Request your data

Legal and account questions answered

01 Can I change my registered payment method after I've opened my account?

02 What happens if I dispute a withdrawal or claim it wasn't authorized?

03 How long does pohon168 keep my personal data after I close my account?

04 Is my data shared with third parties or other brands?

05 What legal jurisdiction governs my account?

06 Can I request to delete my account and all my data?

07 What should I do if I notice unauthorized activity on my account?

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