Reference

Privacy Policy – How We Guard Your Account

Your account data, payment details and game history stay encrypted and secure on pohon168.

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pohon168 Privacy Policy – How We Guard Your Account
GET IN TOUCH

How to Contact Us About Your Privacy

Live chat Available 24/7 via the help menu in your account lobby. Ask about your data, request an access report, or report a privacy concern — our support team responds in minutes.
Email support Send privacy requests to [email protected]. Include your account username and the nature of your request. We respond within 3 business days.
Account settings Visit Security under your profile to view connected devices, active sessions and linked payment methods. Revoke access or update your contact information directly.
DATA SECURITY

How We Keep Your Information Safe

Encryption in transit and at rest

All data between your device and our servers uses TLS 1.3 encryption. Account details, game history and payment records sit behind AES-256 encryption on our database. Even our staff cannot read raw personal data without decryption keys held separately.

Withdrawal verification

Before processing a withdrawal to your DANA, OVO, GoPay or QRIS account, we match your linked payment details against your registered identity. This prevents unauthorised transfers and protects your wallet.

Session management

Your login session expires after 30 minutes of inactivity. If you open pohon168 on a new device, we send a verification link to your email. You can see all active sessions under Account Settings and log out remotely.

Cookie transparency

We use session cookies to keep you logged in and analytics cookies to count visits. Marketing cookies track your activity only if you consent. You can manage all cookie preferences in your browser or ask our support team to clarify what we place.

Data access requests

You have the right to request a copy of all personal data we hold about you. Email [email protected] with 'Data Access Request' in the subject line, and we'll send a full report within 14 days.

Deletion & correction

Contact our support team to correct outdated details or request account closure. We anonymise your profile within 30 days. Game records and transaction logs are kept for regulatory compliance but separated from your identity.

Privacy Questions Indonesia Players Ask

We ask for your full name, email, phone number and date of birth to verify your identity. When you add a payment method — DANA, OVO, GoPay or QRIS — we store your linked account identifier but not your bank credentials. Game activity logs your in-account behaviour for security and dispute resolution.

Yes. Log into your account and visit the Security section under Settings to view linked devices and active sessions. For a complete data export, email [email protected] with 'Data Access Request' and we'll send your full profile, payment history and game logs within 14 days.

No. We never sell your personal data. We share payment details with our processor only to complete your DANA, OVO, GoPay or QRIS transaction, and we share identity data with our compliance partner only for regulatory checks. All partners are bound by confidentiality agreements.

We retain your full account history for 12 months after closure for tax and dispute purposes where local law permits. After 12 months, we anonymise your personal identifiers so your name and contact details are removed, though transaction logs stay for regulatory compliance.

We monitor our systems for intrusions 24/7 using third-party security services. If a breach occurs, we notify affected accounts via email and our support team immediately. We'll walk you through password reset and payment method review. You can request a detailed incident report from our compliance team.

You can request account closure anytime via our support team. We'll anonymise your personal data within 30 days, removing your name, email and phone number from our active systems. Transaction records are kept only as required by regulation and are no longer linked to your identity.

We use session cookies to log you in and analytics cookies to track site performance. Marketing cookies are placed only with your consent. Manage all preferences in your browser settings or contact our support team to review and disable specific cookie types.

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