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Our Terms & Conditions Keep Your Account Safe

When you open an account at pohon168, you're agreeing to the rules that protect both your funds and your gameplay.

Account security verified at signupDANA, OVO, GoPay and QRIS payment flowWithdrawal checks within 24 hours
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pohon168 Our Terms & Conditions Keep Your Account Safe
GET HELP ANYTIME

Contact Us About These Terms

When questions about our terms or your account arise, we're here across multiple channels. Our support team handles account policy questions, withdrawal holds, dispute claims and term clarifications.

Live Chat Open the chat window inside your account or on pohon168.club. Our team answers policy questions in real time during lobby hours. Quickest way to clarify account terms or check withdrawal status.
Email Support Send account policy questions, term disputes or withdrawal concerns to our support mailbox. We review and respond within 24 hours. Include your account username and the specific term or transaction in question.
In-Account Help Navigate to Settings > Help & Support after you log in. Browse FAQs about account rules, payment limits, or contact support directly. Term summaries appear in your account dashboard for quick reference.
HOW WE PROTECT YOU

Data, Security and Your Rights

Your account information, transaction history and payment details are encrypted when you deposit via DANA, OVO, GoPay or QRIS.

Encryption & Storage

All payment information you submit through DANA, OVO, GoPay or QRIS connections is encrypted in transit and at rest. We store only the last four digits and payment method type on our servers.

Account Verification

Before your first withdrawal, we verify your identity and payment method ownership. This protects you from fraudulent access and ensures funds go to the right account.

Data Retention

We keep transaction records for seven years as required by local financial regulations. Personal data is retained only as long as your account is active, then securely deleted within 30 days of closure.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences. No tracking cookies follow you outside pohon168. You can disable cookies in your browser settings.

Your Data Rights

You can request access to your personal data, ask us to correct errors, or request deletion by contacting support. We respond within 14 days. Some data may be retained for legal or fraud-prevention reasons.

Dispute Resolution

If you believe a transaction is incorrect or your account has been compromised, contact support with transaction details. We investigate within 48 hours and resolve disputes transparently.

Frequently Asked About Our Terms

These FAQs answer the questions we hear most often about account rules, payments and policies. If your question isn't covered here, our support team is a chat or email away.

By opening an account, you confirm you meet the minimum age where local law permits, you're not in a restricted region, and you'll provide accurate information during signup. You also agree that deposits and withdrawals must match your registered identity. All deposits via DANA, OVO, GoPay or QRIS are subject to our payment processing and dispute terms.

Identity verification protects your account from fraud and ensures payouts go to you. We ask for a government ID and proof that the payment method (DANA, OVO, GoPay or QRIS) belongs to you. Verification takes 1–2 hours if submitted during support hours. This happens once per account.

A withdrawal hold occurs when verification is incomplete or when we detect unusual activity. Holds typically clear within 24 hours once documentation is verified. Holds longer than 48 hours should be escalated to support immediately. Contact us via live chat or email with your account username and transaction ID.

Deposits via DANA, OVO, GoPay and QRIS are final once confirmed — they cannot be recalled. Withdrawals can be cancelled if the transfer hasn't left our system, usually within 30 minutes of submission. After that, the payout proceeds and must be resolved with your bank or payment provider.

Active account data is held as long as you play. Closed accounts and transaction records are kept for seven years to comply with financial regulations where local law requires it. Personal information like name and payment details is deleted 30 days after account closure, unless legal or fraud-prevention reasons require longer retention.

Report suspected fraud or transaction errors to support immediately via live chat or email. Include your account username, the transaction date and amount, and what went wrong. We investigate within 48 hours and notify you of the outcome. If we confirm an error, we reverse it to your original payment method within one business day.

This page covers the major points of our terms and conditions. The full legal text is available inside your account under Settings > Legal, or you can request it from support. We update our terms occasionally; any material change requires your acceptance before gameplay continues.

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